How Can I Cancel Or Change My Order?
Our customers can cancel the order up to 24 hours from the time the order is placed. This is because Fit2Suit only offers made-to-order custom clothing items, and it is impossible for us to cancel an order once the fabric has been cut.
To cancel an order, please visit: Track My Order
However, changes to orders are possible even after 24 hours if the order is still in works, and our tailoring team can make the requested alteration.
To request any change, please send us a detailed email with the order number at: [email protected]
How Do I Track My Order?
If you have already placed an order and would like to follow up, visit ‘Track My Order’. This tracker allows the users to follow the item along each stage of the process.
How Can I Return a Product?
Please note that Fit2Suit does not offer refunds as the fabric is cut based on your measurements and your customizations. If there is any issue with the size or measurement of your garments, please let us know within 30 days of receiving your order, and we will reimburse up to $75 CAD for Suit, $50 CAD for blazers and $30 CAD for dress shirt and pant order.